Shipping Policy

In its procedures to ochefemtuacasa.pt takes into account the current pandemic scenario related to Covid-19. In this way, all hygiene and safety measures recommended by DGS and WHO are considered in the preparation of your order.
Our partners who are responsible for transporting the order also guarantee the greatest care in their processes.

RULES AND RESTRICTIONS:

- Orders are shipped Monday through Friday, excluding holidays.

- In all deliveries, the signature of the person receiving the order may be required. This process was instituted to ensure that the customer actually receives the ordered item(s).

- The usual delivery time is 1 to 5 working days for Mainland Portugal, 5 to 7 days for the Islands and 3 to 5 days for Spain, after the order has been processed. However, given the current pandemic situation, we cannot guarantee that delivery will meet the expected deadlines.

SHIPPING TO A DIFFERENT ADDRESS

By entering billing address details during the payment process, the customer will be given the option of entering a different shipping address within the same country.

Riscas Importantes reserves the right to contact the customer by telephone to obtain additional information, if they provide a shipping address different from the billing address.

If the Customer enters the wrong, inaccurate or incomplete address, Riscas Importadas will not be responsible for carrying out a new shipment and the respective postage costs.

ORDERS PROCESSING TIME

The ordering process starts as soon as your online purchase is completed. The order will start to be processed as soon as the items are in stock, the payment is approved and the delivery address is verified.

At the time of shipment of the order, the customer will receive an email notification with this information.

SHIPPING COSTS

The prices on this website include VAT but do not include shipping costs, which will be added to the total amount owed, in accordance with the following:

- Portugal:
Registered Mail: From €0 to €50 = €6.50;

CTT Expresso: €50 to €100 = €11.99

 

- Europe:

Registered Mail: From €0 to €50 = €19.99;

CTT Expresso: €50 to €100 = €39.99